Shipping policy

Shipment processing time

  • Orders are processed within3-7 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping rates & Delivery estimates

USA

  • Orders $80 and above: Free Ground Shipping (after discounts, before tax).
  • Orders under $80: $15 flat rate shipping.

Canada

  • Shipping Fee:Β Fixed rate ofΒ $15.00
  • Order Limit:Β Maximum purchase amount per order isΒ $99
  • Customs Note:Β Please be aware that import VAT and handling fees may be charged by local customs. Orders are limited to $99 to ensure a smoother and safer customs process.

⚠️ ATTENTION⚠️
To ensure successful international customs clearance, the maximum order value per shipment is limited toΒ $99
Any orders exceeding $99 will be automatically canceled without prior notice.Β Please divide your purchase into multiple orders if you wish to buy more.

Germany / Italy

  • Shipping Fee:Β Fixed rate ofΒ $15.00
  • Order Limit:Β Maximum purchase amount per order isΒ $150
  • Customs Note:Β Please be aware that import VAT and handling fees may be charged by local customs. Orders are limited to $150 to ensure a smoother and safer customs process.

⚠️ ATTENTION⚠️
To ensure successful international customs clearance, the maximum order value per shipment is limited toΒ $150
Any orders exceeding $150 will be automatically canceled without prior notice.Β Please divide your purchase into multiple orders if you wish to buy more.

Delivery Time
  • USA 6-12days
  • Canada 8-14days
  • Germany/Italy 8-12days
Non-delivery areas
  • Hawaii, Outside the U.S., Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, and Yukon territory in Canada.
  • Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain emirates
  • Delivery times may vary due to external factors (weather, service disruptions, etc.).

Shipment Confirmation & Order Tracking

  • A Shipment Confirmation email with your tracking number(s) will be sent once your order ships.
  • Tracking numbers become active within 1-2day.
  • If tracking has not updated for an extended period, please emailΒ cs@lador.us

Missing/Delayed/Lost/Damaged Package

  • If your package is marked "Delivered" but not received, please wait 3-5 business days before contacting us.
  • Check with neighbors or family members in case they accepted the package on your behalf.
  • Customers should monitor calls/emails from the delivery service to avoid missed delivery attempts.
  • If a package is undelivered due to a missed delivery notification, we cannot issue a refund or reship the order.
  • Shipping carriers may experience delays that are beyond our control.
  • Lost Packages
    Once a package is marked as "Delivered", LADOR is not responsible for any loss.
    If the loss occurs due to the carrier’s mistake, please contact the shipping carrier directly to file a claim.
  • Damaged Items
    If your item arrives damaged, please contact LADOR's customer service team (cs@lador.us) first for review and further assistance.
    Keep all packaging and take clear photos of the damaged product and packaging.
    Depending on the situation, we may provide a resolution or guide you on submitting a claim with the shipping carrier.

Order Confirmation & Changes

  • Orders are processed immediately and cannot be modified or canceled after confirmation.
    Once tracking is updated, we cannot adjust products, shipping addresses, or cancel orders.
  • Ensure your shipping address is correct (including apartment number, building, entrance code, etc.).
  • If an incorrect address is provided, we cannot reship or refund the order.

Delivery Delays & Peak Season Notice

  • Estimated Delivery Time : USA 6-12 days / Canada 8-14 days.
  • Delays may occur due to:
    -Weather conditions
    -High order volume
    -Service disruptions
    -Customs clearance (if applicable)
  • During peak seasons (holidays, promotions, Black Friday), shipping delays may be longer than usual.