Return Policy

• We gladly accept returns within 30 days of delivery. To be eligible, items must be unused, unopened, and in their original packaging.
• Email cs@lador.co.kr before returning with photos of:

- The product
- The expiration date and LOT code (found on the bottom)
- The packaging and shipping label with the tracking number

• Non-returnable items:
  - Final sale items
  (i.e. items explicitly marked as “Final Sale” on the product page, such as clearance or discontinued products)

- Gift cards
- Opened skincare or beauty products
- Orders placed outside our official website
- Purchases made from third-party retailers

• Return Shipping Fees
  Customers are responsible for return shipping costs. If you receive a damaged or defective product, please reach out to us with proof, and we’ll be happy to assist you.

Refund Policy

• We carefully review refund requests and may request additional details to confirm eligibility.
• Refund Processing Time
  Approved refunds will be processed within 7 business days.
  Refunds will be issued to the original payment method or as store credit in the form of a Gift Card.
• Refund Eligibility
  Only purchases made directly on our official website are eligible for a refund.
  Original shipping fees are non-refundable.
  
• Important:
  Orders cannot be canceled or refunded once they have been processed or shipped.
  If your purchase was made through third-party retailer, please contact them directly for assistance.